Frequently Asked Questions
Answers to the questions we hear most often about how Imperial Oil works, what it costs, and how it fits into your research process.
Common Questions
If you don't find what you're looking for here, our support team is happy to help.
What exactly does Imperial Oil provide?
Imperial Oil is a market intelligence platform. We aggregate publicly available market data and present it through dashboards, watchlists, and summary reports designed to help you understand market movements more clearly. We do not manage funds, execute trades, or provide personalized financial advice.
Is Imperial Oil suitable for beginners?
Yes. The dashboard is built to present data in a straightforward way, without requiring prior trading experience. That said, we recommend that new users take time to understand any asset class before acting on information seen on the platform, and consider speaking with a qualified financial advisor.
Does Imperial Oil give investment advice or guarantee returns?
No. Nothing on Imperial Oil constitutes financial, investment, tax, or legal advice, and no outcome or return is guaranteed. All information is provided for general informational purposes. Decisions you make based on this information are your own responsibility, and we encourage independent verification and professional consultation where appropriate.
How is the data on the platform sourced and updated?
We draw on publicly available market data feeds and update dashboards on a regular schedule. Update frequency can vary by data type and market conditions. We aim for accuracy but cannot guarantee that every figure is real-time or free of delay, so figures should be treated as indicative rather than definitive.
How do I get started with Imperial Oil?
Use the "Get Started" button in the navigation to begin the sign-up process. You'll be asked for some basic information to set up your account and access to the dashboard.
Is there a free trial or a paid plan?
Plan details and any trial terms are presented during the sign-up flow. We recommend reviewing the current offer directly on the sign-up page, as pricing and trial availability can change.
Can I cancel or change my account at any time?
Yes, account management options, including cancellation, are available from your account settings once you're signed in. If you run into any issues, our support team can assist directly.
Is my personal information kept secure?
We take reasonable measures to protect account information in line with our Privacy Policy. We recommend reviewing that document for full details on what data is collected and how it is used.
Can I access Imperial Oil on mobile devices?
The dashboard is built to work across common screen sizes, including tablets and mobile browsers, so you can check your watchlists and summaries away from a desktop.
Who should I contact if I have a question that isn't answered here?
You can reach our support team through the contact details listed in the footer of this site. We aim to respond to inquiries as promptly as possible.
Still have questions?
Our team is available to help you understand how Imperial Oil fits into your own research process.